American Vision University (AVU) takes student needs and concerns very seriously. To that end, the University has developed a process through which individuals can submit concerns and complaints. Most complaints, grievances and appeals can be resolved within the University itself and often through an informal process. This can be done by communicating with the other individual(s) directly involved and/or their supervisors. AVU students are encouraged to demonstrate appropriate, effective, and respectful interpersonal communication. When issues occur, the parties involved should make a genuine effort to resolve them. However, if efforts to reach a mutually reasonable solution is unsuccessful through informal communication, then students are advised to proceed to initiate a formal complaint.

The objective of this process is to resolve concerns as quickly and efficiently as possible using the appropriate protocol and through appropriate academic or non-academic channels. And, the complaint form is monitored by a staff member in the Division of Student Affairs during regular business hours (8:00 a.m. - 5:00 p.m.; Pacific Time; Monday-Friday). Messages received after the close of business or on weekends/holidays will be addressed on the next official business day.